Delete your account

Who this is for

This page is for people who have an account in Trim - Haircuts at Home or Trim Barber.

Both apps are operated by CATALYST Design Sdn Bhd (SSM 1455613-U), trading as Trim, in Malaysia.

How to ask us to delete your account

There is no delete button in the app yet. Send us a written request in one of these two ways.

Open Support in the app and write that you want your account deleted.

Or email privacy@trim.my from the phone number or email on the account. Write 'Please delete my Trim account' and say whether you use Trim - Haircuts at Home or Trim Barber.

We will reply within 21 days. If we cannot do everything you asked, we will tell you why.

What we delete

Your login is closed so you can no longer use the app.

Your name, phone, email and home address: deleted 12 months after the account is closed.

Ratings and visit notes: deleted 2 years after the visit.

Chat with a barber: already deleted 2 days after the visit, unless it is part of a dispute or incident record.

A child’s name on a family plan: deleted when they are removed from the plan or when the plan is closed.

What we keep, and for how long

We keep some records because tax law, proof of consent, or a safety investigation requires it. When that period ends we delete the record, or anonymise it so it can no longer identify you.

Terms and privacy acceptances, booking records, and payment records: 7 years.

Support messages: 2 years after the visit, or 7 years if they form part of a dispute or incident record.

Incident and safety reports: 7 years, or longer where DOSH or another authority requires it.

App diagnostics — crash notes, device notes, screens opened, in-app search, and named actions: 90 days.

For barbers, we also keep IC or passport details, bank payout details, earnings and payout records, and PERKESO data for 7 years after the last payout or after the working relationship ends.

Ask us to delete some data without closing the account

You can ask us to delete or correct specific information, remove another adult or a child from a family plan, or stop using your data for a particular purpose, without closing the account.

Use Support in the app, or email privacy@trim.my. We will do this where we are not required to keep the data for a reason in the section above.

Who to write to

Denise Khaandor is Trim’s Data Protection Officer.

Email: privacy@trim.my

You can also use Support in the app, which creates a written record of your request.